ZKA Global – Return & Refund Policy

Last Updated: March 2026

Thank you for shopping with ZKA Global (zkaglobal.com). Customer satisfaction is important to us. If you are not satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

We accept returns under the following conditions:

• The item must be unused and unopened
• The item must be in original packaging
• The return request must be made within 7 days of delivery

Due to hygiene and safety reasons, opened or used items cannot be returned, especially products related to fragrances, cosmetics, or personal care items.

Non-Returnable Items

The following items cannot be returned:

• Opened products
• Used items
• Products damaged due to misuse
• Clearance or final sale items

Refund Process

Once your returned item is received and inspected:

• We will notify you if your refund has been approved.
• If approved, your refund will be issued to the original payment method used during purchase.

Refund processing may take 3–7 business days depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs, unless the product received was damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately and we will assist you in resolving the issue.

Contact Information

For return or refund requests, please contact:

ZKA Global
Website: zkaglobal.com
Email: info@zkaglobal.com