Refund & Return Policy
At ZKA Bloom, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of delivery for eligible items.
To qualify for a return, items must:
- Be unused and unopened
- Be in their original packaging
- Be in the same condition as received
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned if opened or used:
- Skincare products
- Beauty and cosmetic products
- Personal care items
- Fragrances
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method within 5–10 business days.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Photos of the item (if applicable)
Return Shipping
Customers may be responsible for return shipping costs unless the item was damaged, defective, or sent incorrectly.
Contact Us
For return or refund inquiries, please contact:
Email: @infozkaglobal.com